Privacy Policy

At Hozelock Shop (“we”, “us”, or “our”), operating at www.plantingtoolsshop.com, we value the trust that gardeners and outdoor enthusiasts place in us when purchasing our premium gardening tools and accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

To provide you with the best gardening shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make purchases of gardening tools, planters, or other products.
• Transaction Information: Details about the gardening products you purchase, including items like cultivating tools, decorative stones, or garden water features.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site, particularly which gardening product categories you view.
• Communication Data: Records of your inquiries about products like garden arbours, irrigation systems, or protective gear when you contact our customer service.

2. How We Use Your Information

Your gardening passion deserves the best service, so we use your data to:

• Process and fulfill your orders for gardening essentials, from children’s tools to professional-grade equipment.
• Provide customer support regarding your purchases of garden kneelers, footwear, or other products.
• Improve our website and product offerings based on how gardeners like you interact with our content.
• Send relevant promotions about seasonal gardening tools or new arrivals, with easy opt-out options.
• Prevent fraud and enhance security, especially for high-value items like garden water features or bulk orders.

3. Data Sharing and Disclosure

We treat your gardening data with the same care we’d want for our own:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, PayPal, JCB), shipping your gardening tools worldwide, and website maintenance.
• Legal Requirements: When necessary to comply with laws or protect our rights and your safety.
• Business Transfers: In the event of a merger or acquisition affecting our gardening business.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we ship gardening products globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

Your gardening transactions are protected with the same diligence we apply to our premium tools:

• 256-bit SSL encryption for all data transmissions
• PCI DSS compliant payment processing
• Tokenization technology for payment details
• Regular security audits of our systems

6. Your Rights

As a valued gardening customer, you have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights regarding your gardening account, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to help you cultivate the perfect shopping experience:

• Essential Cookies: Necessary for processing payments and adding items like gloves or hoses to your cart.
• Analytics Cookies: Help us understand how gardeners navigate between tools, planters, and other categories.
• Marketing Cookies: Allow us to show relevant offers for products like garden arches or decorative gravel.

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

While we sell children’s gardening tools, our website is not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy as we grow our gardening business. Significant changes will be communicated to customers who have purchased items like garden irrigation systems or other major products.

Thank you for trusting Hozelock Shop with your gardening needs. We’re committed to protecting your privacy as you cultivate your perfect outdoor space.